Terms of Service

  1. Acceptance of Terms

    By accessing WalletToJMD.com and initiating a transaction, you agree to be bound by these Terms of Service. You acknowledge that our service is a digital currency exchange/intermediary service and that once a bank transfer is initiated to your provided details, the transaction is considered final and irreversible.

  2. The 24-Hour Processing Guarantee

    • Processing Time: We aim to complete transfers within 24 hours of receipt, verification, and confirmation of your PayPal payment.
    • Eligibility: The 24-hour window begins only after:
      • PayPal funds are fully cleared (not "Pending" or "Held");
      • All KYC/verification checks are satisfied;
      • Accurate banking details have been submitted.

  3. User Responsibilities

    • You must provide accurate and complete account information.
    • You are responsible for ensuring the security of your PayPal account and bank details.
    • You agree that you are responsible for any fees that your bank charges due to the transfers.

  4. Strict Refund & Finality Policy

    • No Refunds for Completed Transfers: Once WalletToJMD.com has initiated the bank transfer to your nominated Jamaican bank account, the service is deemed "Fully Rendered." Under no circumstances will a refund be issued for a completed transfer.
    • User Error: We are not responsible for funds lost due to incorrect account numbers, name on account, or bank names provided by the user. These transactions are non-refundable.
    • Service Failure Refund: A refund of the original transaction amount is only available if WalletToJMD.com fails to initiate an eligible transfer within 24 hours due to our own internal error.

  5. Exclusions & Third-Party Delays

    The 24-hour guarantee does not apply to delays caused by:

    • PayPal Holds: Any "21-day holds," "security reviews," or "pending" statuses imposed by PayPal.
    • Inter-Bank Delays: Delays caused by the ACH/RTGS system or the receiving bank's processing times (e.g., NCB, Scotia, etc.).
    • Compliance Checks: Mandatory anti-money laundering (AML) reviews.

  6. Fees and Payments

    • Fees are calculated and shown before you confirm the transfer.
    • You are responsible for any "Incoming Wire" or "Service Fees" charged by your specific Jamaican bank.

  7. Anti-Money Laundering (AML) Policy

    WalletToJMD.com is committed to full compliance with applicable anti-money laundering (AML) and counter-financing of terrorism (CFT) laws and regulations, including but not limited to the Proceeds of Crime Act (POCA).

    7.1 Prohibited Activities

    You must not use WalletToJMD.com to:

    • Launder money or disguise the origin of illegally obtained funds;
    • Finance terrorist activities or individuals/entities on sanctions lists;
    • Conduct structuring ("smurfing") — breaking up transactions to evade reporting thresholds;
    • Process funds derived from criminal activity, fraud, or theft.

    7.2 Know Your Customer (KYC) & Identity Verification

    • All users are required to complete identity verification before processing transactions above applicable thresholds.
    • We may request government-issued photo ID, proof of address, or other documentation at any time.
    • Transactions may be delayed or withheld pending satisfactory completion of KYC checks.
    • Providing false or misleading information during verification is grounds for immediate account suspension and may be reported to relevant authorities.

    7.3 Transaction Monitoring & Reporting

    • We monitor all transactions for suspicious activity.
    • We are legally obligated to file Suspicious Activity Reports (SARs) / Suspicious Transaction Reports (STRs) with the FIU-J where warranted — without notifying the user ("tipping off" is prohibited by law).
    • We may report transactions meeting prescribed thresholds to the relevant authorities in accordance with applicable law.

    7.4 Right to Refuse, Suspend, or Terminate

    WalletToJMD.com reserves the right to refuse, delay, block, or reverse any transaction, and to suspend or terminate any user account, where we have reasonable grounds to suspect:

    • Money laundering, terrorist financing, or other financial crime;
    • Violation of these AML provisions or applicable law;
    • Receipt of a request or directive from a competent authority or regulator.

    In such cases, WalletToJMD.com shall not be liable for any losses arising from the refusal or delay of a transaction.

    7.5 Cooperation with Authorities

    We will fully cooperate with law enforcement, regulatory bodies, and financial intelligence units in any investigation relating to suspected financial crime, including the disclosure of user information as required by law or court order.

  8. Limitation of Liability

    • We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our service.
    • Our maximum liability is limited strictly to the service fee paid for the transaction.

  9. Changes and Contact

    We reserve the right to modify these terms at any time. For questions, please contact us.

Last Updated

May 03, 2026.